Frequently Asked Questions

Yes. All Cheerful Tutoring Ltd drivers undergo recognised disability awareness training, CSE (child sexual exploitation) awareness, CBT, and disability equality training. They are trained to understand and respect the unique needs of children with physical, sensory, cognitive, and intellectual disabilities.

Yes. We work closely with families to ensure vehicles are equipped with the necessary accommodations, including ramps, lifts, secure seating, appropriate restraints, and child seats. Regular maintenance and safety checks are conducted on all vehicles — MOT must not be older than six months.

Yes. Some runs are carried out with a Passenger Assistant and some without, depending on the child's needs. We assess requirements at the time of registration and arrange PA support where necessary to ensure every child's safety and comfort throughout their journey.

Cheerful Tutoring Ltd allows you to cancel free of charge within a 2 to 5-minute grace period after booking. If you cancel after this short window but before the driver arrives, a small cancellation fee may apply to compensate the driver for their time and fuel. You will be notified of any fee before confirming the cancellation.

We have a robust complaints system that records and analyses all feedback, including trends across the service and complaints against individual drivers. All complaints are taken seriously. Drivers with multiple complaints are contacted, concerns are raised, and further action — including training, police notification, or council involvement — is determined as appropriate.

Yes. Our policy is fully inclusive and accounts for the diverse range of disabilities — including physical, sensory, cognitive, and intellectual disabilities. We recognise that each child's needs are unique, and we develop personalised transport plans accordingly, always sensitive to individual requirements.